Absentee Ballot Requests

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Improvement Project

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Client: Ann Arbor City Clerk

Timeline: January- March 2022

Role: UX Researcher

Team: 3 other UX Researchers

Timeline: January- March 2022

Problem statement: Ann Arbor voters want to request a no-reason absentee ballot to be mailed to them but the online process creates confusion. 

Summary: 

• Completed 6 usability tests, presented findings and recommendations to improve the absentee ballot voting experience

Deliverable:

A2 City Clerk - Absentee Ballot Request Experience‍‍